Orders
HOW DO I PLACE AN ORDER ?
It is easy and safe to order on our website. Once you have found the product you would like to purchase, click on the “ADD TO CART” button to place it in your shopping cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process when you will be asked what payment method you want to use, and you have added your name and address details and clicked on “PLACE ORDER”.
HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFUL ?
When you place an order on our website, we will reply to you with an email confirming your order and all delivery and billing address details, including all the items you have ordered. Please check that all information is correct in this confirmation email as incorrect information can cause delays on your order.
DO I GET A RECEIPT FOR THE PAYMENT ?
Yes, you will receive an order confirmation via email, where the receipt is included for your purchase.
I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO ?
If you placed an order with us but did not receive an order confirmation, it may be because an incorrect email address was provided. Please also check your junk mail folder to make sure the confirmation email hasn’t been sorted there. It may also be because the order has not gone through or your payment was not processed by your bank.
CAN I MAKE CHANGES TO MY ORDER AFTER PURCHASE?
Unfortunately, we cannot make changes to an existing order, but if you contact us immediately, we will try to cancel the order.
I WANT TO CANCEL MY ORDER, WHAT SHOULD I DO ?
If you want to cancel an order before your order has left the warehouse, please send us an email immediately to businessnadiamarie@outlook.com
I HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?
Please check the tracking number that was emailed to you. If your order was shipped internationally, you might have to wait at least 14 business days, until your tracking number is updated by the country that received it. Sometimes, depending on the carrier, this information is not updated accurately.
CAN I TRACK MY PARCEL ?
You will receive an email with a tracking number as soon as your order is prepared for shipping. Make sure to also check your junk mail folder, since emails can sometimes end up there.
IS IT SECURE TO SHOP IN THE ONLINE SHOP?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
WHY WAS MY CARD NOT ACCEPTED?
Most credit cards have 3D Security which has to be activated in order for you to make a purchase. If you are not sure whether the 3D Security for your credit card is activated or not, kindly contact your bank directly and they will help you.
I HAVE RETURNED MY ORDER, WHEN DO I GET MY REFUND?
Our return process can take up to 14 days from the date you sent back your order. As soon as your return has been received by us and your refund has been initiated, you will receive a confirmation of this by email. Depending on the payment method, it might take 2-5 business days from when you received the return confirmation, before you get your refund.
ARE TAXES FOR CUSTOMS INCLUDED IN THE PRICE?
No. Taxes for customs will be handled by your country’s custom service.
Shipping & Delivery
WHAT CARRIER WILL DELIVER MY PARCEL?
All parcels are shipped with USPS
HOW LONG WILL DELIVERY TAKE ?
Orders usually leaves our warehouse within one (1) to three (3) working days, unless otherwise agreed or stated in the order confirmation. The time period for the shipping carrier to send the package to the customer may vary depending on which country the package should be sent to. Below you can see the standard shipping times for different parts of the world.
| Mail Class | Estimated Delivery Time | Within the United States |
|---|---|---|
| Priority Mail Express | Overnight delivery | |
| Priority Mail | 1 – 3 business days | |
| Priority Mail Flat Rate | 1 – 3 business days | |
| Priority Mail Regional Rate | 1 – 3 business days | |
| First class Package Service | 1 – 3 business days | |
| Parcel Select | 2 – 8 business days | |
| USPS Retail Ground | 2 – 8 business days | |
| First-Class Mail – Letters | 1 – 3 business days | |
| First-Class Mail – Large Envelopes | 1 – 3 business days |
International USPS Delivery Times Per Service
| Mail Class | Estimated Delivery Time | |
|---|---|---|
| Global Express Guaranteed | 1 – 3 business days | |
| Priority Mail Express International | 3 – 5 business days | |
| Priority Mail International | 6 – 10 business days | |
| First Class Package International Service | 6 – 20 business days | |
| First Class Mail International – Letters | 6 – 20 days |
WHAT ARE THE DELIVERY CHARGES FROM YOUR SHOP ?
Free shipping everywhere
HOW WILL I KNOW WHEN MY PARCEL HAS ARRIVED?
The first attempt is always home delivery but if you’re not at home, the freight company will notify you by a note in your mailbox with more information*. You can also check the location of the parcel with the tracking number that was provided when the order was fulfilled.
WHAT HAPPENS IF I DON’T PICK UP MY PARCEL?
Uncollected parcels will be returned to us and we will charge you the shipping fee for the returned parcel. The fee covers the double shipping costs as well as packing.
I JUST RECEIVED A CONFIRMATION EMAIL WITH MY TRACKING NUMBER, BUT IT DOES NOT SEEM THAT THE PACKAGE HAS STARTED TO BE TRANSPORTED YET. DO I NEED TO BE WORRIED?
No, probably not. If you received the tracking number recently it will take a day or two before any transport updates occur. Fulfilled orders are often handed over to the shipping carrier the next day.
Payment
WHAT PAYMENT METHODS DO YOU OFFER?
We accept the following forms of payments:
Debit or Credit CARD via Stripe – Visa, Mastercard, and American Express. Available worldwide.
PAYPAL – Account or credit card. Available worldwide.
*You can see the available payment methods in the checkout.
Returns
- I WANT TO RETURN MY PURCHASE? There is a 14 day return policy for our products. Products that have not been used, worn in any way. Every products sent back for a return, must be returned in the condition they were received, in their original packaging, unopened, not worn with all the accessories included. The return shipping address is : 3120 S Phenix Ave, Wasilla, AK 99623.
- CAN I EXCHANGE MY ORDER INSTEAD OF RETURNING IT? Yes, as long as the item you are returning is still in its’ original condition, has not been worn and unopened.
- HOW CAN I EXCHANGE A PRODUCT ? If you would like to exchange a received product for another, it is processed like a regular return. You send us the item you don’t want and we will refund you. You can then proceed to place a new order in our web shop. The return shipping cost for the returned item, will be paid by you, the customer.
- HOW LONG DOES IT TAKE TO GET A REFUND? We strive to repay as soon as possible, yet no later than within 14 days from the date we received your return. Please note that we must have received the goods as a return or a delivery receipt must be presented on request before a refund can be issued.
- HOW WILL I BE REFUNDED? We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back.
- WHAT DO I DO IF A PRODUCT IS BROKEN OR INCORRECT ? If you receive a defective or incorrect product, we aim to help you as soon as possible.
Send an email containing the following information to businessnadiamarie@outlook.com
– Email address provided at purchase
– Order number
– Customer name
– Item number
– Attach a photo of the product as soon as the package has been received.
Our Customer Service Team will get back to you within 2-3 business days. - IS THERE ANY FEE FOR RETURNS ? Yes, the customer is responsible for all return costs.